Search Results for: customer service

Highlights: B2B customer service is crucial for fostering business relationships and achieving mutual success. It serves as a key differentiator, particularly in complex transactions. Customer...

Highlights: B2B customer service guarantees that your clients receive the highest level of support when encountering issues with your product or service. Outstanding customer service is crucia...

Highlights: Social media serves as a direct connection to your customers, offering the opportunity to transform conversations into sales through exceptional customer service. Continuously enha...

Voice still saves the day for tough customer issues. Ease your customers’ stress with telephony integration. Your customers want fast, quality support — especially when they’re dealing wit...

Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

Delivering exceptional service across every interaction  For more than a decade, nearly every enterprise has been striving to achieve omni-channel service: to deliver engaging customer service tha...

We are at a moment of unique opportunity for customer experience leaders. Nearly every business is striving for customer centricity to better differentiate and retain valued customers. And today, new ...

Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...

Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...

Freshworks’ Buyers’ Guide for Customer Service Software defines the key principles behind the software purchase decision, addressing the needs of each stakeholder involved. Key areas of focus i...