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Search results for: customer behavior
Search Results for:
customer behavior
Bridge the Multichannel Customer Experience Gap
Insights Desk
Sep 19, 2022
Highlights: Omni-channel customer experience gap results in issues such as poor problem resolution, lower first-call resolution rates, and unsatisfied customers. Only a few organizations have ...
Zero-Party Data a New Way of Marketing – Higher Customer Experience
Insights Desk
Aug 18, 2022
Highlights: A new generation of zero-party data helps to build long lasting customer relationship and improve customer experience. In 2020, Forrester coined the term zero-party data. Zero-part...
A Digital Customer Experience Awakening
Research Desk
Jul 05, 2021
The current COVID-19 crisis has placed an urgent requirement on businesses to keep pace with shifting customer behaviors and expectations. To win in this new environment, enterprises must ensure that ...
Do Better with Behavioral Targeting
Research Desk
Jul 01, 2021
Your business needs behavioral targeting — here’s why. Create closer customer connections with behavioral data. Seventy percent of consumers look for brands to automatically adjust content a...
Transform Customer Engagement When it Counts the Most: A game- changing approach leveraging AI in real-time
Research Desk
Jun 01, 2021
The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...
Transform Customer Engagement When it Counts the Most: A game- changing approach leveraging AI in real-time
Research Desk
Jun 01, 2021
The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...
Going Beyond Traditional Mystery Shopping to Understand the Customer Experience
Research Desk
Feb 05, 2021
COVID-19 has impacted economic function. Whether the impact is temporary or permanent is largely unknown. Consumer spending, sentiment and purchase patterns have been vastly altered since lockdowns...
How is Netflix Becoming a Carousel of Experimentation for Customer Experience (CX)?
Insights Desk
Jan 15, 2020
Customer experience for any business growth is one of the most important aspects; however, the challenge every business faces today is that they don’t know about what to change and how to measure th...
How to Streamline Customer Experience
Insights Desk
Dec 17, 2019
So how can marketers stay competitive in data-driven work with their outdated technology? Simple, they CAN’T! What is the Value of Top-Notch CX? It is no secret that the most relevant and f...
Streamlining the Customer Experience
Research Desk
Nov 22, 2019
Enhance your Customer Experience Delivery Let’s just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the cust...
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