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Search results for: customer service
Search Results for:
customer service
Voice Built for the Modern Age of Customer Service
Research Desk
Mar 23, 2022
Voice still saves the day for tough customer issues. Ease your customers’ stress with telephony integration. Your customers want fast, quality support — especially when they’re dealing wit...
Columbia Sportswear Enhances Customer Service, Cuts Costs with Chatbot Technology
Research Desk
Feb 14, 2022
Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...
How to succeed with omni-channel customer service
Research Desk
Oct 14, 2021
Delivering exceptional service across every interaction For more than a decade, nearly every enterprise has been striving to achieve omni-channel service: to deliver engaging customer service tha...
Achieving digital customer service transformation
Research Desk
Oct 13, 2021
We are at a moment of unique opportunity for customer experience leaders. Nearly every business is striving for customer centricity to better differentiate and retain valued customers. And today, new ...
What Every Business Needs to Consider for Amazing Customer Service
Research Desk
Jun 01, 2021
Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...
What Every Business Needs to Consider for Amazing Customer Service
Research Desk
Jun 01, 2021
Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...
The Buyers’ Guide for Customer Service Software
Research Desk
Nov 13, 2020
Freshworks’ Buyers’ Guide for Customer Service Software defines the key principles behind the software purchase decision, addressing the needs of each stakeholder involved. Key areas of focus i...
Global Cannabinoids Selected HubSpot Software to Enhance Sales, Marketing and Customer Services
Insights Desk
Oct 19, 2020
Global Cannabinoids, the largest bulk and wholesale B2B manufacturer and distributor of hemp-derived cannabinoids, is proud to announce that its management has chosen the HubSpot software to provide w...
The Future of Customer Service: 2020 and Beyond
Insights Desk
Apr 20, 2020
Ideal and applicable to all business scenarios—when businesses get to know the customers, it becomes easier to understand what they need to grow. If you rewind 15 years, you would remember the main ...
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