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Search Results for:
customer behavior
360-Degree Customer View
Research Desk
Oct 10, 2019
Achieve a 360-Degree View of Your Customers If you don’t have a 360-degree view of your customers, you’re very likely to lose them to competitors who do. Having a 360-degree view means your agent...
5 Things To Consider Before You Invest In Predictive Behavioral Routing Drive Success For Business Around The World.
Research Desk
May 30, 2019
Instead of looking to do more with less – a traditional cost-saving tactic within enterprise contact centers – successful leads are doing more with more to achieve desired business results. By ...
Optimize Customer Experience Metrics With 12 AI-Enabled Use Cases
Research Desk
May 10, 2019
Injecting artificial intelligence (AI) into your business processes can transform the customer experience (CX) by helping you predict customer behaviors with richer context and deeper insight. When op...
How Customer Experience Can Reform Customer Service?
Insights Desk
Feb 20, 2019
The customer service has transformed over the last five years, wherein the customers had to constantly contact the service providers to get a certain issue fixed. Most of the service providers lacked ...
How Customer Relationship Management (CRM) Will Be Changing The Sales Business?
Insights Desk
Jan 11, 2019
Every enterprise wants to increase its sales volume but it depends on the current customer relations and approach to acquiring new customers. Sales have been around for 150 years since the industrial ...
Five Proven Ways to Improve Customer Relationship Management (CRM)
Insights Desk
Dec 12, 2018
If you are one of the customer interaction reps who keep networking with the potential customers or even current customers, then you would have heard about the term: “a customer wan...
Optimizing Delivery and Pick-up During COVID-19
Research Desk
Dec 16, 2020
The COVID-19 pandemic has shifted customer behavior on a global scale. As you update your services to match your shoppers' new priorities, learn how Google Maps Platform can help. Since March 2020,...
SmarterHQ Launches Smarter Predictions to Enhance Digital Marketing Across All Channels
Insights Desk
May 26, 2020
SmarterHQ, on May 20, 2020, announced the launch of the Smarter Predictions tool, allowing marketers to implement machine learning and modeled campaigns across all of the data and communication channe...
What is SMS Marketing in the Modern Mobile Age
Insights Desk
Feb 21, 2024
Highlights: When engaging in SMS marketing, categorize your audience according to their preferences and purchasing behaviors. Utilize tools to automate this process, guaranteeing that your messag...
The Dynamics of Digital Transformation in Retail
Insights Desk
Dec 22, 2023
Highlights: Technologies like big data, smart algorithms, analytics, mobile apps, location-based services, the Internet of Things, and blockchain contribute significantly to transforming various ...
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