Whitepaper Sponsored By - Ringcentral | MarTech Demand

Maximizing Productivity in the Contact Center

maximizing productivity in the contact center

Published By: Research Desk Released: Sep 15, 2023

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a f...

The Collaborative Contact Center

the collaborative contact center

Published By: Research Desk Released: Apr 08, 2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service. So what factors account for this massive annual revenue loss? • High agent turnover rates...

CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS

contact center 2.0: tomorrow’s solutions for today’s customers

Published By: Research Desk Released: Apr 08, 2020

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly ...

The crux of the modern customer experience

the crux of the modern customer experience

Published By: Research Desk Released: Dec 26, 2019

Premise contact center technology is holding back your modern cx strategy. Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve an...

Contact Center 2.0: The Rise of Collaborative Contact Centers

contact center 2.0: the rise of collaborative contact centers

Published By: Research Desk Released: Dec 23, 2019

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT

5 ways to change a toxic call center environment

Published By: Research Desk Released: Dec 23, 2019

No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged t...

The Total Economic Impact™ Of RingCentral Contact Center

the total economic impact™ of ringcentral contact center

Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

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