Customer Experience

Highlights: The effects of digital transformation on customer experience are far-reaching and manifest in numerous ways. Companies that successfully undergo digital transformation can gain a c...

Highlights: Online visibility in the contact center has many benefits: Higher customer satisfaction and retention, lower customer churn, higher first-call resolution rates, and lower costs. W...

Highlights: Omni-channel customer experience gap results in issues such as poor problem resolution, lower first-call resolution rates, and unsatisfied customers. Only a few organizations have ...

Highlights: A new generation of zero-party data helps to build long lasting customer relationship and improve customer experience. In 2020, Forrester coined the term zero-party data. Zero-part...

Highlights: It was only after a successful pilot that Lendmark decided to implement the AskNicely Frontline Success Platform. Empowering frontline workers leads to significant revenue gains, e...

Summary HungerRush acquires 9Fold to aid restaurants in providing customers with online ordering facilities without interference from third-party. HungerRush, a well-known cloud-based software...

Allego, a well-known sales learning and enablement platform firm, on April 27, 2021, got candid about its technology platform being leveraged to deliver Corporate Visions’ coaching programs, consult...

Highlight: Knog, the Melbourne-based design company, focuses on strengthening Pricing Policy. Knog, the design company involved in creating innovative products that inspire people to explore a...

Intercom, the Conversational Relationship Platform helping businesses build better customer relationships, has announced that it has been conferred the “Conversational Marketing Innovation” award ...

Customer Relationship Management (CRM) has revolutionized the methods of managing sales. In 1980, the first digitization of the sales account information occurred, followed by a 360-degree change in 1...