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CXaaS: The Future of Customer Experience

CXaaS: The Future of Customer Experience

Ttec
Published by: Research Desk Released: May 03, 2021
Learn how to craft agile CX that can adapt to rapid changes in customer behavior and technology.

With digital service expected to increase by 40% this year, there’s no doubt that the nature of CX is changing. And, while many businesses are working to adapt to the new environment, ongoing shifts can render new CX models obsolete on arrival.

CX as a Service is an end-to-end approach that combines CX strategy, technology, integrated data, automation, and employee expertise to craft agile new CX models that can adapt to rapid changes. Download this strategy guide to learn:

  • What CXaaS can mean for your business
  • Technology and people solutions that power agile CX Key business outcomes of CXaaS