• All
  • Cloud
    • Solutions
    • Virtualization
  • Data
    • Analytics
    • Big Data
  • Digital
    • Digital Marketing
    • Social Media Marketing
  • Finance
    • Cost Management
    • Risk & Compliance
  • Human Resources
    • HR Solutions
    • Talent Management
  • IT Infra
    • App Management Solutions
    • Best Practices
    • Datacenter Solutions
    • Infra Solutions
    • Networking
    • Storage
    • Unified Communication
  • Mobility
  • Sales & Marketing
    • Customer Relationship Management
    • Sales Enablement
  • Security
  • Tech
    • Artificial Intelligence
    • Augmented Reality
    • Blockchain
    • Chatbots
    • Internet of Things
    • Machine Learning
    • Virtual Reality
The Future is Here – Leveraging NICE ENLIGHTEN AI Behavioral Models to Maintain Customer Satisfaction with Work-From-Home Agents

The Future is Here – Leveraging NICE ENLIGHTEN AI Behavioral Models to Maintain Customer Satisfaction with Work-From-Home Agents

Nice
Published by: Research Desk Released: Jun 16, 2020

Now more than ever, customers expect great service, and contact center agents are on the front line trying to meet their needs while simultaneously transitioning to working at home due to the COVID-19 pandemic. Even under the best conditions, assessing the agent behaviors that impact customer experience is time-consuming, difficult and rife with inaccuracies.

Providing agents with personalized coaching based on key insights derived from AI analytics behavior models takes the guesswork out of the evaluation process. It enables you to keep agents engaged with a fair and unbiased analysis while improving customer satisfaction. Download this white paper to learn how to automate the objective scoring of sentiment and agent behaviors that impact customer satisfaction metrics across 100% of interactions.