Best Practices Whitepapers

80% of Customer Service and Support leaders predict that the transition to work from home will have a lasting impact on the way contact centers operate. As many leaders find themselves going back t...

The Good, The Bad and amp; Why CPGs Will Face Significant Challenges In 2022 Throughout 2020 and 2021, the pandemic created a sharp divide in the U.S. economy: some businesses did remarkably well ...

The Good, The Bad, and amp; The Uncertain: Why Businesses Will Face Significant Challenges In 2022 Throughout 2020 and 2021, the pandemic created a sharp divide in the U.S. economy: some busin...

4 Ways to Optimize Scenario Planning in a Volatile Economy At the beginning of 2022, every business wants to know how to plan amidst the volatile and ever- changing economic landscape. On top of th...

Even in the most ordinary of times, state and local governments are under constant pressure to meet their core mandates—better serving constituents—while finding ways to do the most good possible ...

First came the pandemic. Then the shutdown. Then work-from-home requirements. And now a revolving door of openings and closings. How we live and work has changed utterly—leaving state and local gove...

En cette période de bouleversements mondiaux sans précédent auxquels de nombreuses entreprises peinent à s’adapter, les experts-comptables jouent un rôle crucial pour aider leurs clients à mai...

Process excellence is a work culture that builds process improvement into everything that it does. It requires treating processes the same way you would treat any other business asset. This begins by ...

How are you stacking up next to the competition in terms of consumer choice around payments at the checkout? What key trends are on the horizon for SMBs in 2022 and beyond? For example, will consumers...

The largest U.S. retailer of pet products and services, Petco was ready to offer their customers a buy online, pick up in store (BOPIS) capability.: but to achieve their vision, they needed our help. ...