Activeo, a trusted customer experience integrator, has launched OneView CSM—an advanced solution that seamlessly connects contact centre platforms with ServiceNow CSM. Designed to break down silos, it enables faster, smarter, and more personalized service through a unified interface.
Built and validated under the Built With ServiceNow program, Activeo OneView CSM delivers immediate business value. It follows ServiceNow’s best practices and drives measurable improvements in customer experience and operational efficiency.
Activeo OneView CSM solves a key enterprise challenge—fragmented customer service caused by disconnected platforms. By integrating ServiceNow CSM with leading contact centre systems, it streamlines workflows for agents and ensures seamless, consistent experiences for customers.
The platform offers key capabilities such as unified access to customer history across channels, real-time personalized IVR with intelligent routing, integrated dashboards combining contact centre and case metrics, and built-in email automation and self-service tools to accelerate case resolution and deflection.
Early adopters report significant gains, including faster resolution times through streamlined workflows, reduced service costs by boosting agent efficiency, and higher customer satisfaction through personalized, seamless support experiences.
“At Activeo, we partner closely with customer service teams to understand their operational challenges and identify ways to simplify their work,”
said Jonathan Mondon, Head of Enterprise at Activeo.
“By combining our deep expertise in contact centre and case management technologies, we have developed a seamless, single-pane interface for organizations using ServiceNow, enabling them to enhance customer experience with greater speed, consistency, and efficiency.”
