Customer Whitepapers

achieving digital customer service transformation

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 13, 2021

We are at a moment of unique opportunity for customer experience leaders. Nearly every business is striving for customer centricity to better differentiate and retain valued customers. And today, new ...

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improve customer experience and reduce costs

Sponsored by: AWS Published By: Research Desk Released: Jul 30, 2021

Boost your contact center with machine learning and analytics Modernize your customer experiences by introducing artificial intelligence and machine learning intelligence to your contact center. No...

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mobile workers become the face of brands

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies ...

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becoming a trailblazer: greenthumb keeps customer service in bloom with field service ligh...

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company rece...

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transform customers experience with connected field service

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

In the era of the connected customer, delivering a superior, endto- end customer experience has never been more important. In fact, according to the Customers 2020 report, customer experience has over...

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bundled customer interest digital advertising media and html5

Sponsored by: Intel Published By: Research Desk Released: Nov 06, 2019

When asked which generation of customers will visit in-patient shops more than once a week, you're probably thinking, "The Baby Boomers". In this case you are wrong. As quoted in a recen...

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workstation m and e customer story

Sponsored by: Lenovo Published By: Research Desk Released: Nov 05, 2019

We’re digital pioneers, breakthrough innovators and restless creators who aren’t interested in setting the standard - we’d rather raise the bar....

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5 daunting sales and marketing gaps and how to overcome them

Sponsored by: Microsoft Published By: Research Desk Released: Jan 08, 2019

Learn about the five gaps that could be costing you time, customers and profit in this digital eBook. Discover how to close those gaps and transform your people, process and technology to better serv...

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five things we learned from talking to more than 1 billion people

Sponsored by: SMG Published By: Research Desk Released: Jan 02, 2019

We’re living in what Forrester has dubbed “The Age of the Customer”—where the sheer number of choices has created a seismic shift in power. The possibilities are endless. And that means expect...

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