Digital Whitepapers

Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other in nu...

Are your customers getting frustrated by inaccurate wait times? Are callers to your contact center resolving their issues on the first call? The good news is that analytics can help. With the right...

In the new world of digital and remote working, traditional HR is falling short. Go digital and ditch those paper documents for good. Digital HR can give you much-needed time back in your day, stre...

Pivoting in the midst of a pandemic posed tremendous challenges. But it also gave the world a glimpse into the power of digital—with all its agility, creativity, and possibility. In November 2020, w...

With the onset of COVID-19, the healthcare and pharmaceutical industries had a defining moment to respond to the first pandemic in a century. This emergency condition invited and forced a lot of chang...

The current COVID-19 crisis has placed an urgent requirement on businesses to keep pace with shifting customer behaviors and expectations. To win in this new environment, enterprises must ensure that ...

Pure//Accelerate™ Digital...

The benefits of marketing automation have only increased. Innovative, digitally-savvy leaders know that marketing automation makes it possible for businesses to scale their best marketing practices. A...

The digital future is here. We are at the tipping point of becoming a digital economy that is shaped by digitally transformed enterprises that exhibit business agility, a culture of innovation, and re...

Digital transformation has changed the way processes, workflows, and tasks are done. Yet, there is one area that doesn't evolve fast enough—the one which involves paper. The slow down is due to t...