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10 Best Practices For Contact Center Work From Home (WFH)

10 Best Practices For Contact Center Work From Home (WFH)

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Published by: Research Desk Released: May 12, 2020

We live in a world where the only constant is change. This is particularly true for Customer Services practices related to Contact Centers. With the recent mass transition of agents to work from home (WFH), organizations and employees alike must adapt to a new and demanding reality. In addition to adjusting to a work from home environment, agents also face higher customer demands than ever, at the same time as they are dealing with critical concerns over their own health and safety.