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Digital Transformation for Professional Services Firms

Digital Transformation for Professional Services Firms

Published by: Research Desk Released: Mar 16, 2020

The professional services industry is at an inflection point. Customers are more self-sufficient—and more in control—than ever before. When they pay for services, they expect those services to quickly demonstrate real business value, and will swiftly evaluate the growing number of competitive offerings should this not be the case.

Within service organizations, disparate and unequally distributed innovations have disconnected sales, service delivery, support, and finance, hampering the customer experience. Services firms are challenged to understand the profitability of customers across numerous projects and contracts, and to harness their data to forecast effectively. Equipped with the right data, firms also need the ability to turn key business levers to streamline service delivery, respond to competitive pressures, and adapt to client expectations.