Even the best organizations have room to grow when it comes to delivering on the goals that matter most to customers—or what we call Customer Performance Indicators (CPIs). For the first time ever, our research across 154 brands quantifies the link between CPIs and revenue growth.
In this on-demand presentation, Gongos CEO Camille Nicita and Strategy and amp; Implementation Lead Sam Herzing dispel the myth that organizations must trade off business outcomes to help customers achieve their own goals. Learn about the research behind CPIs and see how focusing on your top CPIs can drive revenue growth and create a reciprocal value exchange among customers and corporations.
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