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Master the Experience Transformation with NICE

Master the Experience Transformation with NICE

Nice
Published by: Research Desk Released: Feb 28, 2020

We live in a world where the only constant is change. This is especially true when it comes to the Experience Economy, where experiences, the only remaining elements for true business differentiation, are changing drastically in front of our eyes, and at an ever increasing pace. It’s experience expectations themselves that are constantly evolving. Organizations that continuously transform the customer and employee experiences they offer will survive; those that do not will become extinct.