The Evolution of Real-Time Customer Engagement

The Evolution of Real-Time Customer Engagement

Iadvize
Published by: Research Desk Released: Feb 06, 2019

You may use Live Chat, but do you use it well?

Researchscape International recently conducted a survey about consumer experiences with Live Chat. It turns out only 3 out of 10 online shoppers say Live Chat is completely helpful, and one-third said they didn’t find the answers they needed at all.

Having Live Chat isn’t enough — it must be implemented and utilized effectively. Download this report to explore Researchscape’s key findings for brands to be more effective in utilizing live chat technology.