Supply chain and logistics sit at the intersection of major economic and societal trends, such as rapid urbanization and e-commerce growth. Your customers compound the challenges by constantly demanding enhancements to shipping and logistics business processes to lower costs, improve service, and increase efficiency. Services such as freight forwarding, truckload brokerage, customs brokerage, order fulfillment, and returns management are all key to improve the efficiency of the supply chain management process, and your customers want improvements up and down the chain. But that’s increasingly challenging as those customers continue to adapt, competition rages, and the rate of change accelerates and impacts all parts of your business. The net effect is that the ripple effect of one decision could be the wave that overwhelms your business.