All Whitepapers | MarTech Demand

The Virtual “War Room” Playbook for Supply Chain: Your crisis management guide in the face of the Suez Canal backup

the virtual “war room” playbook for supply chain: your crisis management guide in the ...

Published By: Research Desk Released: Jun 04, 2021

In times of crisis individuals have an active defense mechanism, the fight or flight survival instinct. A similar response dichotomy occurs within organizations that are in an active crisis. Do we dou...

Accelerating Digital Transformation with an Open Organization Approach

accelerating digital transformation with an open organization approach

Published By: Research Desk Released: Jun 04, 2021

This report is based on the outputs of a series of IDC roadshows, created and executed in conjunction with Red Hat and Intel....

Succeeding in the Digital Economy

succeeding in the digital economy

Published By: Research Desk Released: Jun 03, 2021

Designed for Business Leaders. What's Inside? Why API-first Strategy is a business requirement and not just a technological solution. Strategies to achieve customer satisfaction, reduce operating c...

Succeeding in the Digital Economy

succeeding in the digital economy

Published By: Research Desk Released: Jun 03, 2021

Designed for Business Leaders. What's Inside? Why API-first Strategy is a business requirement and not just a technological solution. Strategies to achieve customer satisfaction, reduce operating c...

Succeeding in the Digital Economy

succeeding in the digital economy

Published By: Research Desk Released: Jun 03, 2021

Designed for Business Leaders. What's Inside? Why API-first Strategy is a business requirement and not just a technological solution. Strategies to achieve customer satisfaction, reduce operating c...

State of API Economy 2021

state of api economy 2021

Published By: Research Desk Released: Jun 03, 2021

In 2020, virtually all industries, from retail and manufacturing to finance and hospitality, shifted how they do business. The uniting trait across all of them? A sharpened, more urgent focus on digit...

What Every Business Needs to Consider for Amazing Customer Service

what every business needs to consider for amazing customer service

Published By: Research Desk Released: Jun 01, 2021

Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...

What Every Business Needs to Consider for Amazing Customer Service

what every business needs to consider for amazing customer service

Published By: Research Desk Released: Jun 01, 2021

Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...

Transform Customer Engagement When it Counts the Most: A game- changing approach leveraging AI in real-time

transform customer engagement when it counts the most: a game- changing approach leveragin...

Published By: Research Desk Released: Jun 01, 2021

The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...

Transform Customer Engagement When it Counts the Most: A game- changing approach leveraging AI in real-time

transform customer engagement when it counts the most: a game- changing approach leveragin...

Published By: Research Desk Released: Jun 01, 2021

The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...

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