All Whitepapers | MarTech Demand

Why You Need to Embrace New Customer-Centric Strategies

why you need to embrace new customer-centric strategies

Published By: Research Desk Released: Apr 12, 2020

The Era of the Empowered Customer Vague and outdated methods of market research are NOT the only way companies can better understand their customers. In the age of the empowered customer, compan...

The Evolution of STIR/SHAKEN

the evolution of stir/shaken

Published By: Research Desk Released: Apr 12, 2020

With STIR/SHAKEN in place, phone calls are verified and signed using digital certificates so spoofed calls can be identified and displayed on caller ID or detected and stopped before they reach consum...

From customer experience to enterprise experience: Six leading practices to activate your CX North Star

from customer experience to enterprise experience: six leading practices to activate your ...

Published By: Research Desk Released: Apr 12, 2020

Our analog and digital lives have blurred—and a company going through digital transformation faces intense pressure to get its customer experience (CX) right. Today’s brands need to stand for s...

OReilly Report: Communicating with your customers: the evolution of conversational

oreilly report: communicating with your customers: the evolution of conversational

Published By: Research Desk Released: Apr 12, 2020

Written by IBM's conversational AI experts, this report demonstrates the market opportunity for conversational AI and outlines the use cases that will enhance your customer service and drive value acr...

State of Channel Sales

state of channel sales

Published By: Research Desk Released: Apr 09, 2020

Cracking the code to successful channel sales can often seem like detective work. Channel management is becoming more complex, and competition is as fierce as ever. Companies have to do more for...

The Collaborative Contact Center

the collaborative contact center

Published By: Research Desk Released: Apr 08, 2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service. So what factors account for this massive annual revenue loss? • High agent turnover rates...

CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS

contact center 2.0: tomorrow’s solutions for today’s customers

Published By: Research Desk Released: Apr 08, 2020

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly ...

Driving Digital Transformation In Finance To Increase Revenue

driving digital transformation in finance to increase revenue

Published By: Research Desk Released: Mar 28, 2020

What is Digital Transformation? Every month, businesses are leveraging technology in novel ways to raise the bar in the ways they engage with customers. It’s the era of digital transformation...

Enable Growth And Innovation With The Right Order-To-Revenue Platform Driving Digital Transformation To Accommodate New Business Models

enable growth and innovation with the right order-to-revenue platform driving digital tra...

Published By: Research Desk Released: Mar 28, 2020

Managing digital transformation is a way of life for the modern CFO. It is an essential rite of passage for companies that aim to automate the routine tasks that ﬁnance teams have traditionally perf...

How Zendesk use Slack

how zendesk use slack

Published By: Research Desk Released: Mar 27, 2020

Zendesk’s customer service and engagement software helps more than 145,000 businesses deliver an exceptional customer experience. Headquartered in San Francisco, Zendesk operates worldwide, with oth...

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