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Whitepapers
Customer Engagement
Customer Engagement Whitepapers
six cloud strategies for modernizing retail
Sponsored by:
Microsoft
Published By: Research Desk
Released: Feb 13, 2020
The rules of engagement have changed, but many retailers are still playing by the rules of 60 years ago. Shoppers have more information. Online shopping is easier than ever. Now going to the store to ...
Read more
modernize retail customer engagement with apis
Sponsored by:
Mulesoft
Published By: Research Desk
Released: Jan 24, 2020
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, ...
Read more
planning the key to success
Sponsored by:
Ingenico
Published By: Research Desk
Released: Dec 10, 2019
For online retailers there has never been a better time to engage consumers to reach peak sales days, especially for customers who are cross-border shopping. If the customer experience is good, consum...
Read more
bundled customer interest digital advertising media and html5
Sponsored by:
Intel
Published By: Research Desk
Released: Nov 06, 2019
When asked which generation of customers will visit in-patient shops more than once a week, you're probably thinking, "The Baby Boomers". In this case you are wrong. As quoted in a recen...
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the future of customer engagement
Sponsored by:
Logmein + Bold360
Published By: Research Desk
Released: Oct 24, 2019
Before the 1990s, everything companies knew about their customers was stored in one or more central locations: lists, spreadsheets, or databases. Only a limited number of people had access to the data...
Read more
draw up deep waters: 7 steps to creating a customer-first culture
Sponsored by:
Adobe
Published By: Research Desk
Released: Oct 14, 2019
In order to succeed in today’s digital world, you need to “draw up” the data that makes those assets most useful to your customers, creating “customer-first” experiences that put their needs...
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the enterprise guide to surviving extinction: why customer experience is the single most ...
Sponsored by:
Usermind
Published By: Research Desk
Released: Jul 18, 2019
It is no secret that markets are changing. Customers today care less about corporate brand marketing and long-term institutional presence. Instead, they are making buying decisions based on new compet...
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the golden record: advancing identity resolution capabilities
Sponsored by:
Redpoint Global
Published By: Research Desk
Released: Feb 27, 2019
Brands are competing on CX. This requires hyper-personalized, real-time omnichannel experiences, but that’s impossible without starting at the beginning: identity resolution. Identity resolution is ...
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3 ways to get smart with contact center training
Sponsored by:
Serenova
Published By: Research Desk
Released: Feb 19, 2019
A customer's only interaction with a company is often through the contact center, and in most cases, it's to resolve an issue. While quick resolution is critical, it's vital for brands to deliver a go...
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contact centers: the moment of truth for your brand
Sponsored by:
Serenova
Published By: Research Desk
Released: Feb 19, 2019
How does customer service impact someone's decision to buy – or not buy – from your company? We commissioned independent technology market research specialist Vanson Bourne to get to the bottom of...
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