customer retention

Leveraging Cohort Analysis for Data-Driven Insights to Optimize User R...

  Insights Desk   Dec 30, 2024

Highlights Segment-based cohorts consist of customers grouped by the specific product they purchased or service they subscribed to in the past. Cohort analysis tracks retention rates over time...

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Customer Centricity: Strategic Imperative for B2B Success

  Insights Desk   Sep 23, 2024

Highlights: A customer-centric approach revolves around placing the customer at the heart of every business decision. Involving customers in product development is like gaining a team of advis...

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What is a Unique Selling Point? With an Effective B2B example

  Insights Desk   May 13, 2024

Highlights: A compelling USP empowers you to set higher prices, capitalizing on the unique value you offer. A powerful USP enables you to justify premium pricing for the unique experience you ...

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Combination Of Customer Experience Management (CXM) And CRM Better Sol...

  Insights Desk   Jan 21, 2019

CX management or also known as customer experience management seems to in a tussle with the traditional CRM. CRM vendors such as Zoho, SAP, Oracle, and Zendesk have placed a renewed emphasis on the Cu...

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How Can Technology Lead To Customer Relationship Management (CRM) Solu...

  Insights Desk   Dec 28, 2018

Customer Relationship Management (CRM) for any enterprise is the foundational element that creates the business channel for the products to reach customers. CRM is particularly important for enterpris...

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Five Proven Ways to Improve Customer Relationship Management (CRM)

  Insights Desk   Dec 12, 2018

If you are one of the customer interaction reps who keep networking with the potential customers or even current customers, then you would have heard about the term: “a customer wan...

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