5 Key Customer Experience Trends
In a business where average profit margins range from 1 to 3%, food retailers (including groceries, mass merchandisers, drug stores, and convenience stores) have come to accept that their service and programs will be their true differentiator, especially against low-price competitors. Successful brands build a loyal following of customers who dislike shopping anywhere else.
With that in mind, this guide explores five key customer experience (CX) trends, what they mean for customer care in the food retail industry, and the technology companies will need to stay competitive.
