CX Whitepapers

driving customer- centricity withpurpose-built ai solutions for cx

Sponsored by: NICE Published By: Research Desk Released: May 03, 2021

Customer experience (CX) matters more than ever – it has overtaken price and product as the key brand differentiator and now drives more than two-thirds of brand loyalty. As the sum of a customer’...

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streamlining the customer experience

Sponsored by: Oracle Published By: Research Desk Released: Nov 22, 2019

Enhance your Customer Experience Delivery Let’s just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the cust...

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infographic: are you missing the critical link in the customer experience chain?

Sponsored by: Lenovo Published By: Research Desk Released: Nov 19, 2019

All businesses make constant eorts today to improve their customer experience (CX) to drive revenue and profitability. There is, however, one vital link in the chain that is often ignored strong emplo...

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the state of personalization today

Sponsored by: Acquia Published By: Research Desk Released: Sep 18, 2019

No matter the industry, every organization wants to deliver a better experience for their customers. In order to address the customer experience challenge, organizations are turning to technology. ...

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how to adapt and win in a new era of cx

Sponsored by: Verint Published By: Research Desk Released: Sep 13, 2019

Your customers now want to interact with you on their terms through whichever channel or platform takes their fancy at any given moment. All this is occurring against a backdrop of customers becoming ...

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optimize customer experience metrics with 12 ai-enabled use cases

Sponsored by: IBM Published By: Research Desk Released: May 10, 2019

Injecting artificial intelligence (AI) into your business processes can transform the customer experience (CX) by helping you predict customer behaviors with richer context and deeper insight. When op...

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the golden record: advancing identity resolution capabilities

Sponsored by: RedPoint Global Published By: Research Desk Released: Feb 27, 2019

Brands are competing on CX. This requires hyper-personalized, real-time omnichannel experiences, but that’s impossible without starting at the beginning: identity resolution. Identity resolution is ...

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3 customer experience mistakes you’ll never make again

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

The writing is on the wall: Handle Customer Experience (CX) well and your business stands to gain. However, fail to manage CX just right and you can severely hurt your reputation and bottom line. Here...

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cx trends & technology guide: restaurant industry edition

Sponsored by: Astute Solutions Published By: Research Desk Released: Feb 14, 2019

3 Key Customer Experience Trends   The restaurant and hospitality industries have always focused on delivering the absolute best experiences that will keep guests coming back again and agai...

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cx trends & technology guide: food retail industry edition

Sponsored by: Astute Solutions Published By: Research Desk Released: Feb 14, 2019

5 Key Customer Experience Trends   In a business where average profit margins range from 1 to 3%, food retailers (including groceries, mass merchandisers, drug stores, and convenience store...

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