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How to Adapt and Win in a New Era of CX

How to Adapt and Win in a New Era of CX

Published by: Research Desk Released: Sep 13, 2019

Your customers now want to interact with you on their terms through whichever channel or platform takes their fancy at any given moment. All this is occurring against a backdrop of customers becoming increasingly technologically savvy and digitally enabled. Understanding how to respond to such a complex set of demands represents a huge and daunting challenge. We’re in the midst of a customer experience transformation and you need to respond fast…or you will get left behind.