When you know your customer’s personality you’ve got power.
NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language.
Our word choices and language patterns identify each one of us as one of four personality styles, and effectively ‘advertise’ to the world what matters most to us, how we like to buy, and how wants to be serviced.
This white paper explores how through the power of personality,
Predictive Behavioural Routing
brings together improvements to key business results and customer experience.
Included in this white paper:
- The four paths to customer connection
- Ways to speak your customers’ language
- Designing a personality-proof experience
