Customer Experience Whitepapers

ai in retail: transform cx into your competitive edge

Sponsored by: Zendesk Published By: Research Desk Released: Oct 14, 2023

Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Prod...

Read more

maximizing productivity in the contact center

Sponsored by: RingCentral Published By: Research Desk Released: Sep 15, 2023

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a f...

Read more

the total economic impact™ of slack for service teams

Sponsored by: Slack Published By: Research Desk Released: Jun 28, 2022

Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. However, companies struggled to bridge the gap between the tools, informat...

Read more

govloop research brief – improving cx in your agency through contact center moderniz...

Sponsored by: Genesys Published By: Research Desk Released: Mar 14, 2022

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...

Read more

Read more

Read more

a marketer’s guide to customer experience

Sponsored by: Informatica Published By: Research Desk Released: Nov 10, 2021

Using Modern Data to Bring Your Customer Into Focus Delivering relevant, timely, personalized customer experiences is no longer just a competitive advantage – it's expected. But many marketers st...

Read more

making sense of digital experience monitoring solutions

Sponsored by: Splunk Published By: Research Desk Released: Sep 17, 2021

As customers increasingly rely on web services, speed and dependability are crucial for their online experience — and your bottom line. With digital experience monitoring (DEM), your organization ca...

Read more

flashpoint: subscription billing and revenue management capabilities

Sponsored by: Oracle Published By: Research Desk Released: Sep 15, 2021

Due to the continous engagement of customers throughout the as-a-service offering life cycle, and based on each customer’s subscription term, the billing operations team has insights on how customer...

Read more

supercharge your it monitoring

Sponsored by: Splunk Published By: Research Desk Released: Aug 25, 2021

With the Three Pillars of Observability Get the most from your data with metrics, traces and logs. You may already be using observability tools, or are considering the best way t...

Read more