How to Manage Customer Journeys Optimizing Customer Experience Across Touchpoints and Channels

How to Manage Customer Journeys Optimizing Customer Experience Across Touchpoints and Channels

Usermind
Published by: Research Desk Released: Jul 18, 2019

Consumers today demand experiences that are digital, on-demand, seamlessly Omni channel and personalized. But in order to deliver on these expectations, enterprises need to overcome a variety of organizational, technological and cultural challenges.