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How to Manage Customer Journeys Optimizing Customer Experience Across Touchpoints and Channels

How to Manage Customer Journeys Optimizing Customer Experience Across Touchpoints and Channels

Published by: Research Desk Released: Jul 18, 2019

Consumers today demand experiences that are digital, on-demand, seamlessly Omni channel and personalized. But in order to deliver on these expectations, enterprises need to overcome a variety of organizational, technological and cultural challenges.