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TSIA: The Future of Support Interactions

TSIA: The Future of Support Interactions

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Published by: Research Desk Released: Nov 15, 2019

What can support organizations do today in preparation to meet and exceed future customer expectations?

As customer experience evolves, support interactions need to be persistent, personalized, and intelligent to meet and exceed future customer expectations. In this report you’ll learn:

  • 3 themes in support impacting people, process and technology
  • Steps to transforming the customer experience
  • Recommendations to help you start your service transformation journey