The case for an online community

The case for an online community

Published by: Research Desk Released: Jul 19, 2020

Online communities are doing more than ever these days and organizations are increasingly recognizing that strategic value, with 88% of companies indicating that a community is critical to their mission. Not only can they help users answer support questions, they have the power to improve the entire customer experience and increase revenue and retention.

In this whitepaper, you’ll find insights to show how Khoros Communities can help you:

  • Reduce cost with improved operations and call deflection
  • Create, nurture, and leverage passionate brand advocates
  • Protect your brand and mitigate risk
  • Increase your customer base
  • Retain existing customers
  • Management Solution

Are you considering implementing an online community to better serve your customers and expand engagement? Download our whitepaper to learn more about how Khoros can help.

Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20 years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast Lithium, is part of Vista Equity Partners with nine offices globally.