Analytics Whitepapers

webinar: forging future-proof buy now, pay later offerings with klarna, paywerk and proven...

Sponsored by: Provenir Published By: Research Desk Released: May 11, 2022

In today’s digital-first world you know that you need to make smarter decisions that keep you ahead of risks without sacrificing your industry-leading consumer experience. To innovate, thrive, an...

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call center management: best practices, tips, and strategies

Sponsored by: Dialpad Published By: Research Desk Released: Sep 15, 2021

Truly effective call center management is much more than just scheduling and watching other people work, it’s a multifaceted sometimes stressful management role that includes motivating teams to suc...

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most important call center trends of 2021

Sponsored by: Dialpad Published By: Research Desk Released: Sep 15, 2021

Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other in nu...

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leveraging contact center analytics

Sponsored by: Dialpad Published By: Research Desk Released: Sep 15, 2021

Are your customers getting frustrated by inaccurate wait times? Are callers to your contact center resolving their issues on the first call? The good news is that analytics can help. With the right...

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the definitive guide to marketing metrics and analytics _pai_

Sponsored by: Adobe Published By: Research Desk Released: Apr 24, 2021

How marketing metrics and analytics can benefit you  The role of marketing is constantly evolving, and more than ever, marketing has to prove its impact on the success of the business. With increa...

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why you need to embrace new customer-centric strategies

Sponsored by: Vision Critical Published By: Research Desk Released: Apr 12, 2020

The Era of the Empowered Customer Vague and outdated methods of market research are NOT the only way companies can better understand their customers. In the age of the empowered customer, compan...

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connected vehicle : opportunities and challenges ahead

Sponsored by: Equinix Published By: Research Desk Released: Nov 12, 2019

Develop a data-driven culture, for both customer-facing and internal purposes. Consider also collaborating with your industry peers and leaders via consortia and partnerships, thus enabling new busine...

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digital transformation: who’s minding the data store?

Sponsored by: Commvault Published By: Research Desk Released: Aug 08, 2019

Enterprises are moving along on the path to digital transformation. They're fitting together all the pieces that make up a digital business - improved analytics, scalable architecture, automation, and...

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digitally transformation in the financial industry 5 steps customer-centricity

Sponsored by: Hitachi Published By: Research Desk Released: Jan 04, 2019

A recent global study by Forbes and Hitachi, revealed that more than a third of financial institutions expect to undergo a major digital transformation over the next two years, emerging as significant...

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