CRM (Customer Relationship Management) Whitepapers for Free | MarTech Demand

6 Critical Touchpoints: How to Keep up with the Modern Customer Experience

6 critical touchpoints: how to keep up with the modern customer experience

Published By: Research Desk Released: Dec 04, 2020

6 Critical Touchpoints How to Keep Up with the Modern Customer Experience Learn the six critical touchpoints in the new modern customer journey Get actionable tips for how to improve each t...

Improving Workforce Performance Through Digital Transformation

improving workforce performance through digital transformation

Published By: Research Desk Released: Oct 16, 2020

Improving Workforce Performance Through Digital Transformation examines how providing better information can accelerate performance and reduce costs. True digital transformation leverages technolog...

The State of Performance Management 2020

the state of performance management 2020

Published By: Research Desk Released: Oct 16, 2020

An effective performance management (PM) process is undoubtedly the need of the hour. However, there is no perfect PM process and it varies according to organizational and workforce needs. To understa...

The State of Human Experience 2020

the state of human experience 2020

Published By: Research Desk Released: Oct 16, 2020

Things have sped up in the workplace. This is due to a range of issues such as the raging war for talent, the quest for better business performance, and the kind of technological advancements that cha...

Magic Quadrant for CRM Lead Management

magic quadrant for crm lead management

Published By: Research Desk Released: Sep 30, 2020

B2B marketers need lead management applications that provide for a consistent experience along increasingly complex buyer journeys that cross between digital and human touchpoints. They need to shift ...

Six reasons why customers hate your live chat: And how to fix it

six reasons why customers hate your live chat: and how to fix it

Published By: Research Desk Released: Jul 19, 2020

Consumers want to chat with brands just like they do with friends and family — when and where it is most convenient for them — whether that means real-time communication or sending messages over a...

The digital channels guide

the digital channels guide

Published By: Research Desk Released: Jul 19, 2020

Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity issues. Digital channels are release valves that can e...

Competing in a Convenience Economy

competing in a convenience economy

Published By: Research Desk Released: Jun 17, 2020

How to Connect the Online and Offline Experience in Local Business Technology has shifted how people do business and raised the bar on customer expectations. Customers demand convenience as well as...

The Guide to Modern Customer Communication

the guide to modern customer communication

Published By: Research Desk Released: Jun 17, 2020

People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...

Accelerate Sales Performance: 6 Questions to Ask About Your CRM

accelerate sales performance: 6 questions to ask about your crm

Published By: Research Desk Released: May 14, 2020

Foster personalized, meaningful engagement with every customer by selecting a customer relationship management (CRM) platform that integrates AI, automation, and other advanced capabilities into your ...

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