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Customer Relationship Management Whitepapers
5 ways to stay ahead of the competition
Sponsored by:
Podium
Published By: Research Desk
Released: Dec 04, 2020
5 Ways to Stay Ahead of the Competition How Businesses Can Adapt to Changing Customer Expectations Post-COVID-19 Customer Expectations have changed. Consumers crave experiences that are bot...
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6 critical touchpoints: how to keep up with the modern customer experience
Sponsored by:
Podium
Published By: Research Desk
Released: Dec 04, 2020
6 Critical Touchpoints How to Keep Up with the Modern Customer Experience Learn the six critical touchpoints in the new modern customer journey Get actionable tips for how to improve each t...
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improving workforce performance through digital transformation
Sponsored by:
UKG
Published By: Research Desk
Released: Oct 16, 2020
Improving Workforce Performance Through Digital Transformation examines how providing better information can accelerate performance and reduce costs. True digital transformation leverages technolog...
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the state of performance management 2020
Sponsored by:
UKG
Published By: Research Desk
Released: Oct 16, 2020
An effective performance management (PM) process is undoubtedly the need of the hour. However, there is no perfect PM process and it varies according to organizational and workforce needs. To understa...
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the state of human experience 2020
Sponsored by:
UKG
Published By: Research Desk
Released: Oct 16, 2020
Things have sped up in the workplace. This is due to a range of issues such as the raging war for talent, the quest for better business performance, and the kind of technological advancements that cha...
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magic quadrant for crm lead management
Sponsored by:
Adobe
Published By: Research Desk
Released: Sep 30, 2020
B2B marketers need lead management applications that provide for a consistent experience along increasingly complex buyer journeys that cross between digital and human touchpoints. They need to shift ...
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six reasons why customers hate your live chat: and how to fix it
Sponsored by:
Khoros
Published By: Research Desk
Released: Jul 19, 2020
Consumers want to chat with brands just like they do with friends and family — when and where it is most convenient for them — whether that means real-time communication or sending messages over a...
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the digital channels guide
Sponsored by:
Khoros
Published By: Research Desk
Released: Jul 19, 2020
Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity issues. Digital channels are release valves that can e...
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competing in a convenience economy
Sponsored by:
Podium
Published By: Research Desk
Released: Jun 17, 2020
How to Connect the Online and Offline Experience in Local Business Technology has shifted how people do business and raised the bar on customer expectations. Customers demand convenience as well as...
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the guide to modern customer communication
Sponsored by:
Podium
Published By: Research Desk
Released: Jun 17, 2020
People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...
Read more
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