All Whitepapers | MarTech Demand

Six reasons why customers hate your live chat: And how to fix it

six reasons why customers hate your live chat: and how to fix it

Published By: Research Desk Released: Jul 19, 2020

Consumers want to chat with brands just like they do with friends and family — when and where it is most convenient for them — whether that means real-time communication or sending messages over a...

The digital channels guide

the digital channels guide

Published By: Research Desk Released: Jul 19, 2020

Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity issues. Digital channels are release valves that can e...

The Retail Reckoning: A Look Inside Retail Disruption Trends

the retail reckoning: a look inside retail disruption trends

Published By: Research Desk Released: Jul 06, 2020

Retailers now have more opportunities than ever to engage and retain shoppers, but the competition is fierce and increased consumer expectations leave little room for error. Bluecore knows taking f...

BloxOne™ DDI for the Retail Industry

bloxone™ ddi for the retail industry

Published By: Research Desk Released: Jun 30, 2020

The Internet of Things and digital transformation are massively disrupting the retail industry. Already we’re seeing the widespread setup of digital touchpoints to support and enhance the shopping e...

Empower Sales with End-to-End Digital Workflows to Increase Win Rates and Retention

empower sales with end-to-end digital workflows to increase win rates and retention

Published By: Research Desk Released: Jun 30, 2020

Business-to-business buyer journeys can be complex, demanding digital strategies similar to busines-to-consumer approaches in order to help sales organizations execute in the digital era. Customers wi...

The New Marketing Standard: Healthcare Edition

the new marketing standard: healthcare edition

Published By: Research Desk Released: Jun 29, 2020

To better understand how today's healthcare marketing leaders accelerate the buyer journey with content, Heinz Marketing and Uberflip conducted a research study. The report uncovers ways healthcare ma...

Assuring Digital Trust in the New World of Work

assuring digital trust in the new world of work

Published By: Research Desk Released: Jun 25, 2020

The distributed remote working that we have adopted today to combat the COVID-19 pandemic, may become the norm tomorrow. However, employees working from home rarely have the same security that is inte...

Google Review 101

google review 101

Published By: Research Desk Released: Jun 17, 2020

Learn How to Get More Reviews, Boost Local SEO, and Beat the Competition. Getting reviews on a variety of sites is crucial to your business but no platform is more important than Google. Google rev...

Competing in a Convenience Economy

competing in a convenience economy

Published By: Research Desk Released: Jun 17, 2020

How to Connect the Online and Offline Experience in Local Business Technology has shifted how people do business and raised the bar on customer expectations. Customers demand convenience as well as...

The Guide to Modern Customer Communication

the guide to modern customer communication

Published By: Research Desk Released: Jun 17, 2020

People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...

Our Brands