All Whitepapers | MarTech Demand

Driving Strategic Value with IBM Sterling Supply Chain Business Network

driving strategic value with ibm sterling supply chain business network

Published By: Research Desk Released: Jan 02, 2020

Modern B2B integration is critical to increasing revenue, speeding up time to market and improving efficiencies. That is why many enterprises have opted for cloud B2B integration and have chosen IBM S...

Interaktive Kioske sorgen für Wandel im Besuchermanagement

interaktive kioske sorgen für wandel im besuchermanagement

Published By: Research Desk Released: Jan 01, 2020

Von Supermarktkassen bis hin zu Fast-Food-Bestellungen richtet sich die Welt zunehmend auf Selbstbedienung aus. Einer Studie zufolge finden 75 Prozent der Kunden Selbstbedienungsoptionen praktisch und...

The crux of the modern customer experience

the crux of the modern customer experience

Published By: Research Desk Released: Dec 26, 2019

Premise contact center technology is holding back your modern cx strategy. Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve an...

Organizational best practices from Forrester Research’s Customer Trust and Privacy Playbook

organizational best practices from forrester research’s customer trust and privacy playb...

Published By: Research Desk Released: Dec 24, 2019

How companies handle and protect consumer data privacy is more than a compliance issue: It’s a competitive differentiator. As a result, firms need to develop a cohesive privacy strategy and program,...

Contact Center 2.0: The Rise of Collaborative Contact Centers

contact center 2.0: the rise of collaborative contact centers

Published By: Research Desk Released: Dec 23, 2019

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT

5 ways to change a toxic call center environment

Published By: Research Desk Released: Dec 23, 2019

No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged t...

The Total Economic Impact™ Of RingCentral Contact Center

the total economic impact™ of ringcentral contact center

Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

5 Priorities for Providing a Successful Customer Experience

5 priorities for providing a successful customer experience

Published By: Research Desk Released: Dec 18, 2019

Financial services clients are changing in many ways, and they want a company that will evolve with them. Clients are increasingly using technology to perform actions that were previously reserved for...

Supplier Management in a Turbulent Global Economy

supplier management in a turbulent global economy

Published By: Research Desk Released: Dec 11, 2019

As the global economy adapts to a period of long-term uncertainty, procurement teams are being tasked with diversifying the supplier base of the organization in order to maintain business continuity a...

Understanding and Selling Location-Based Marketing

understanding and selling location-based marketing

Published By: Research Desk Released: Dec 11, 2019

Location-based marketing isn’t new, but understanding and effectively selling location-based audiences remains a challenge for most agencies and digital sales teams. Advertisers and brands are also ...

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