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The crux of the modern customer experience

The crux of the modern customer experience

Published by: Research Desk Released: Dec 26, 2019

Premise contact center technology is holding back your modern cx strategy.

Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve and change. Consequently, businesses are racing to expand their technology to ensure their customers can interact seamlessly with brands on their terms.

Organizations who are not meeting these demands risk losing out, big. Today’s customers are abandoning products and services for poor customer experiences that are not personalized, fast, and on the channel of their choice. In fact, customers have stopped using a product of service four times, on average, in the past year due to a bad customer service experience.