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Search Results for:
Consumer experience
The Email Personalization Problem
Research Desk
Nov 05, 2019
Personalization runs through every retail interaction, and it has the potential to make or break consumers’ relationship with your brand. But we don’t need to tell you about the importance of pers...
2018 Retail CX Trends Report
Research Desk
Oct 24, 2019
InMoment surveyed 1,300 consumers in the United States to understand the state of trust and loyalty, as well as customer perception about retailers’ attempts to offer more experiences versus simple ...
How to Win the Fulfillment Arms Race
Research Desk
Oct 16, 2019
Need-it-now consumers are driving retailers’ sales at an increasingly high rate, and they have specific expectations when it comes to influencing them to click the “buy” button. While product pr...
How to select the right digital asset management solution
Research Desk
Oct 14, 2019
The expectation for hyper-personalized experiences from digitally savvy consumers has spawned an ever-increasing demand for content creation. The number of customer segments that successful businesses...
Study Reveals Customer Care Perceptions And Expectations
Research Desk
Oct 10, 2019
Consumer expectations are changing as it relates to retail customer service. Self-serve options are making it easier to address issues quickly via the web or mobile; and technology in the call center ...
Path to Personalization
Research Desk
Sep 18, 2019
The 9 keys to driving stronger relationships—one customer at a time.Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly large number of companies...
Martech: Attraqt will buy the French Early Birds for 16M €
Insights Desk
May 23, 2019
The merger of Attraqt's FredHopper search and merchandising platform with Early Birds' personalization solution may be the beginning of a consolidation phase for French and European martech start-ups....
Scaling Identity Management to Ensure Customer Loyalty Program Success: Four Case Studies
Research Desk
May 23, 2019
Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access managemen...
Path to Personalization The 9 keys to driving stronger relationships—one customer at a time
Research Desk
May 16, 2019
Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly large number of companies have not fully embraced this strategic tactic. Typically, senior mark...
The What and How of Digital Competitiveness
Research Desk
May 16, 2019
The value of experiences is increasing. Consumer behavior has fundamentally changed, becoming progressively digital and mobile-centric. Unsurprisingly, technology and content have taken center stage a...
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