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social media apps
Trends Reshaping the CRM and Data Industry
Insights Desk
Aug 30, 2022
Highlights – With the significant shift to universal apps working across various platforms, screen sizes, and operating systems, employees can effortlessly transition between their online and o...
The Power of Personalization: Driving Digital Banking Success
Research Desk
Aug 23, 2022
Consumers everywhere are becoming more demanding. As we spend more and more time online at home, at work, and on the move—swiping through mobile apps throughout the day, using social media, shopping...
Embrace a CRM Strategy Grow Your Businesses
Insights Desk
Mar 25, 2022
Running a business is not an easy task even when an organization is in the pink of its health. More so in today’s competitive times when a healthy relationship with the customers has become a sin...
Reducing Costs in Service Centers
Research Desk
May 12, 2021
Reducing Costs in Service Centers A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media,can support resolvin...
Improving Service and Reducing Costs in Contact Centers
Research Desk
Apr 20, 2021
Improving Service and Reducing Costs in Contact Centers A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media,c...
Facebook Buys a CRM Start-up Kustomer for USD 1 Billion
Insights Desk
Dec 02, 2020
Highlights: Facebook, on November 30, 2020, announced the purchase of Kustomer, a CRM start-up With this acquisition, Facebook gears up to offer small businesses that use its service to advert...
Adobe to Ink a Purchase Deal to Buy Workfront for USD 1.5 Billion
Insights Desk
Nov 13, 2020
Adobe Inc., the American software multinational, spoke about its plan to purchase Workfront Inc. for USD 1.5 billion to add a collaboration tool to its marketing software. Adobe plans to provide these...
Twitter Might Launch a Separate ‘Retweets With Comments’ Counter Soon
Insights Desk
May 14, 2020
Twitter is testing a new feature that will bring a slight change in the display of the social media platform. It will show retweets with comments in a separate column or bar along with the current ret...
The Future of Customer Service: 2020 and Beyond
Insights Desk
Apr 20, 2020
Ideal and applicable to all business scenarios—when businesses get to know the customers, it becomes easier to understand what they need to grow. If you rewind 15 years, you would remember the main ...
Financial Services: Managing Digital Risk And Compliance
Research Desk
Jan 16, 2019
Brand trust and customer engagement have always been the lifeblood of financial institutions (FIs). Today, they’re more critical than ever as FIs engage with customers across digital channels such a...
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