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digital communication channels
Promising Content Marketing Trends for 2023
Insights Desk
May 08, 2023
Highlights: Businesses can build a community of followers that frequently interact with their brand on social media and other platforms by producing intriguing content. It is anticipated that ...
Top Reasons to Consider Marketing Automation
Insights Desk
Nov 02, 2022
Highlights: According to Statista, the top three benefits of marketing automation, as ranked by sales and marketing professionals and executives, are as follows: time savings on repetitive work (...
Microsoft is Launching a Facebook Within Teams
Insights Desk
Jul 20, 2022
Highlights: Microsoft is launching Viva Engage, an app similar to Facebook that will promote social networking at work. Viva Engage improves on some of Yammer’s features by enabling workplac...
Embrace a CRM Strategy Grow Your Businesses
Insights Desk
Mar 25, 2022
Running a business is not an easy task even when an organization is in the pink of its health. More so in today’s competitive times when a healthy relationship with the customers has become a sin...
FMG Suite, RFG Advisory Team Up to Help Financial Advisors Grow their Businesses
Insights Desk
Mar 11, 2022
Highlight: RFG Advisory has selected the FMG Platform to help financial advisors automate digital marketing across multiple client prospecting and engagement channels. MG Suite, a SaaS company...
2021 Gartner® Magic Quadrant™ For Contact Center As A Service
Research Desk
Dec 02, 2021
Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...
Journey Mapping – Chart the Moments That Matter Most
Research Desk
Dec 02, 2021
Your customers are empowered by an endless number of online options, digital channels and easy access to information. This digital disruption is shifting business focus from traditional communication ...
What Every Business Needs to Consider for Amazing Customer Service
Research Desk
Jun 01, 2021
Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...
What Every Business Needs to Consider for Amazing Customer Service
Research Desk
Jun 01, 2021
Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...
Coronavirus Crisis and the Social Media Strategy
Insights Desk
Nov 21, 2020
I was surprised to see the Dalgona coffee challenge overshadow the publicity of the deadly coronavirus. It was quite fascinating to see some or the other contact on Facebook, Instagram, and WhatsApp s...
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