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Knowledge Rocks!

knowledge rocks!

Published By: Research Desk Released: Apr 25, 2022

Class is in session. Learn why knowledge rocks! Contrary to popular belief, you can predict the future. Or, at least, you can predict your customers’ needs, issues, and questions. You’ve seen t...

How To Use The Power Of Emotion To Create Superior CX

how to use the power of emotion to create superior cx

Published By: Research Desk Released: Apr 25, 2022

Contact centres that consistently inspire positive customer emotions are revenue generators, not cost centres—and they deliver a competitive business advantage. Is your contact centre up to t...

Smarter self-Service helps customers help themselves

smarter self-service helps customers help themselves

Published By: Research Desk Released: Apr 25, 2022

Empower your customers with AI-powered solutions. 84% of consumers are more willing to do business with companies that offer self-service solutions, but only 61% say these solutions are easy and...

Digital transformation’s unsung but essential ingredient: Process Governance

digital transformation’s unsung but essential ingredient: process governance

Published By: Research Desk Released: Jan 12, 2022

As businesses reimagine every facet of their operations to become customer-centric digital enterprises, process governance is becoming the strategic “mission control” that enables those businesses...

Southampton City Council Case Study

southampton city council case study

Published By: Research Desk Released: Dec 21, 2021

Bij het digitalisatieproces hoort data. Heel veel data. De gemeente exploiteer ruim 400 diensten. Tot voor kort waren veel van de gegevens die ten grondslag lagen aan deze services afgesloten in af...

Market Megatrends

market megatrends

Published By: Research Desk Released: Dec 21, 2021

In recent years the professional services industry has been booming, with revenues, headcounts and profits soaring across the board. It’s a different story today, with increased competition, more...

Een historische kans voor de publieke sector

een historische kans voor de publieke sector

Published By: Research Desk Released: Dec 21, 2021

Public sector organisations are some of the largest, most complex and diverse bodies which deliver a large array of services. As expectations escalate and budgets reduce, the quality of those services...

Een nieuwe ‘ETHIC’ voor de publieke sector

een nieuwe ‘ethic’ voor de publieke sector

Published By: Research Desk Released: Dec 21, 2021

In preparation for the ‘next normal’, public sector organisations across Europe are assessing their long-term outlook, evaluating remote work performance and discussing how to facilitate smooth an...

De digitale revolutie binnen publieke organisaties

de digitale revolutie binnen publieke organisaties

Published By: Research Desk Released: Dec 21, 2021

De wereld om on sheen verandert in een razendsnel tempo. Waar burgers vroeger nog naar het loket in het gemeentehuis liepen, regelen ze nu bijna alles digital Dat heft niet alleen gevolgen voor de man...

Empower Talent through Streamlined Practice Management

empower talent through streamlined practice management

Published By: Research Desk Released: Oct 22, 2021

The responsibilities of every practice manager are significant. They must oversee everything from new service development to marketing and sales, talent acquisition and training, to service delivery a...

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