As businesses reimagine every facet of their operations to become customer-centric digital enterprises, process governance is becoming the strategic “mission control” that enables those businesses to harness the full potential of their transformations.
When that critical ingredient is missing, the result is captured in the famous line from Thomas Edison: “Vision without execution is hallucination.”
That can be a particularly thorny problem in today’s business environment because organizations of every size are moving as quickly as possible to turn themselves into nimble, flexible and data-driven enterprises. And while that type of push for maximum speed from everyone involved can result in huge volumes of activity and busy- ness, it also is invariably accompanied by misaligned processes, fragmented functional silos, and a potentially devastating missed opportunity.
