Whitepapers

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect agents to be as digital fluent a...

NICE CXone Interaction Analytics est un outil de reporting et d’analyse omnicanal qui exploite l’intelligence artificielle pour identifier les causes profondes et les tendances dans 100 % des inte...

Mettez les clients en rapport avec le bon agent, quel que soit le canal Donnez à vos agents les moyens de créer des interactions extraordinaires avec les clients sur n'importe quel canal grâce ...

Commençons par le commencement CXone accompagne les organisations de toute taille dans leur transformation digitale et constitue un avantage concurrentiel à plusieurs niveaux : elle constitue un ...

How do you get customers to keep coming back? We’ve got the guide to help. In today’s world, the contact center handles much more than mere break-fix solutions. Customers move more quickly now ...

Class is in session. Learn why knowledge rocks! Contrary to popular belief, you can predict the future. Or, at least, you can predict your customers’ needs, issues, and questions. You’ve seen t...

Contact centres that consistently inspire positive customer emotions are revenue generators, not cost centres—and they deliver a competitive business advantage. Is your contact centre up to t...

Empower your customers with AI-powered solutions. 84% of consumers are more willing to do business with companies that offer self-service solutions, but only 61% say these solutions are easy and...

Quality management (QM) is an essential application and process in contact centers. Its fundamental purpose is to ensure that agents adhere to internal policies and procedures, but it does so much mor...

Customer experience is a top priority for businesses across industries. 1.Research shows that organizations that lead their industry in terms of c ustomer satisfaction grow revenues roughly 2.5 tim...