Customer Experience Whitepapers

how to drive revenue through your website: featuring a plow and hearth case study

Sponsored by: Marketing Dive Published By: Research Desk Released: May 03, 2020

Ninety-nine percent of your website visitors don’t buy anything, nor do they leave behind PII. So, if you can't identify them, you're missing a tremendous opportunity to engage them when it matters ...

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reimagining customer experience

Sponsored by: Vonage Published By: Research Desk Released: Mar 20, 2020

Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and personal...

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a guide to verifying users for marketplaces

Sponsored by: Vonage Published By: Research Desk Released: Mar 20, 2020

Online marketplaces have revolutionized the customer experience. Now among some of the world’s most valuable companies, services marketplaces have led the disruption of transport,commodation, food, ...

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expert multichannel marketing strategies for the travel industry

Sponsored by: Swrve Published By: Research Desk Released: Mar 03, 2020

Today’s travelers are expecting faster, smoother, and more convenient experiences, all the way from first booking to final arrival. In other words—relevance across devices is key to gaining their ...

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the relevancy ring esp buyer’s guide 2019

Sponsored by: Adobe Published By: Research Desk Released: Feb 06, 2020

Adobe earned universally high customer satisfaction marks in virtually all areas that The Relevancy Group Measures. Each year, The Relevancy Group publishes “The Relevancy Ring,” a quantifiable...

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charting a course for an exceptional customer experience

Sponsored by: Adobe Published By: Research Desk Released: Feb 05, 2020

While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. WHY SHOULD THE TARGET AUDIENC...

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customer centricity: a key priority across all lines of business

Sponsored by: Microsoft Published By: Research Desk Released: Jan 14, 2020

Customer experience is expected to overtake price and product as the key brand differentiator by 2020. Get ahead of the competition now by personalizing your organization’s customer experience strat...

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contact center 2.0: the rise of collaborative contact centers

Sponsored by: RingCentral Published By: Research Desk Released: Dec 23, 2019

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

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the total economic impact™ of ringcentral contact center

Sponsored by: RingCentral Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

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planning the key to success

Sponsored by: Ingenico Published By: Research Desk Released: Dec 10, 2019

For online retailers there has never been a better time to engage consumers to reach peak sales days, especially for customers who are cross-border shopping. If the customer experience is good, consum...

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