Customer Experience Whitepapers

simplifying the customer experience

Sponsored by: National General Published By: Research Desk Released: Dec 05, 2019

In today’s fast-paced mortgage industry, customers expect immediate, accurate responses and access to a variety of technology-based options to interact with their servicer. Most servicers outsource ...

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streamlining the customer experience

Sponsored by: Oracle Published By: Research Desk Released: Nov 22, 2019

Enhance your Customer Experience Delivery Let’s just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the cust...

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transforming the shopping experience

Sponsored by: Intel Published By: Research Desk Released: Nov 21, 2019

Help your customers turn stores into the retail experience of tomorrow with proven, tested and scalable solutions that accelerate retail transformation....

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perry ellis drives brand loyalty

Sponsored by: Oracle Published By: Research Desk Released: Nov 19, 2019

A real-life example of how a customer experience platform built for retail makes all the difference in achieving successful business results....

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customer experience in the digital world: consumer goods and retail

Sponsored by: Oracle Published By: Research Desk Released: Nov 19, 2019

Today’s lightning-paced digital retail world means shoppers have more power than ever, and they want what they want NOW. Is your ecommerce strategy designed to deliver the best customer experience? ...

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infographic: are you missing the critical link in the customer experience chain?

Sponsored by: Lenovo Published By: Research Desk Released: Nov 19, 2019

All businesses make constant eorts today to improve their customer experience (CX) to drive revenue and profitability. There is, however, one vital link in the chain that is often ignored strong emplo...

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tsia: the future of support interactions

Sponsored by: LogMeIn Published By: Research Desk Released: Nov 15, 2019

What can support organizations do today in preparation to meet and exceed future customer expectations? As customer experience evolves, support interactions need to be persistent, personalized, and...

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automotive digital edge playbook

Sponsored by: Equinix Published By: Research Desk Released: Nov 12, 2019

This playbook outlines how automotive industry leaders can deliver digital and connected car capabilities through greater collaboration with supply chain partners, business ecosystems and customers. ...

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the cx value chain

Sponsored by: Verint Published By: Research Desk Released: Nov 06, 2019

Struggles with customer experience (CX) complexity and stagnation usually stem from one thing—a fragmented approach. A business would never create five departments to develop products in isolation f...

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committed to customers – going beyond the shopping cart

Sponsored by: Hexaware Published By: Research Desk Released: Nov 05, 2019

With customers making purchase decisions in just a few clicks, online retailers need to provide an extensive range of services like replacement guarantees, scheduled on-time deliveries, attractive dis...

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