Customer Experience Whitepapers

how to win the fulfillment arms race

Sponsored by: Radial Published By: Research Desk Released: Oct 16, 2019

Need-it-now consumers are driving retailers’ sales at an increasingly high rate, and they have specific expectations when it comes to influencing them to click the “buy” button. While product pr...

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draw up deep waters: 7 steps to creating a customer-first culture

Sponsored by: Adobe Published By: Research Desk Released: Oct 14, 2019

In order to succeed in today’s digital world, you need to “draw up” the data that makes those assets most useful to your customers, creating “customer-first” experiences that put their needs...

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7 requirements of a next generation dam 2018

Sponsored by: Adobe Published By: Research Desk Released: Oct 14, 2019

A next generation DAM can meet today’s overwhelming content demands and avoid a rupture in the customer experience. The number of digital assets required to support all the digital experiences th...

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the state of personalization today

Sponsored by: Acquia Published By: Research Desk Released: Sep 18, 2019

No matter the industry, every organization wants to deliver a better experience for their customers. In order to address the customer experience challenge, organizations are turning to technology. ...

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winning with superior customer experiences

Sponsored by: Adobe Published By: Research Desk Released: Aug 26, 2019

Across every industry, many of the world's best and fastest-growing brands are using Adobe Experience Manager to deliver personalised content accurately and on time. 86% of buyers will pay more for...

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iot connectivity and customer experience

Sponsored by: ARM Published By: Research Desk Released: Aug 14, 2019

Guidance for Retailers and amp; Solution Providers Learn more about how IoT connectivity already plays a key role in delivering increased personalisation and convenience to customers by creating a...

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how to manage customer journeys optimizing customer experience across touchpoints and chan...

Sponsored by: Usermind Published By: Research Desk Released: Jul 18, 2019

Consumers today demand experiences that are digital, on-demand, seamlessly Omni channel and personalized. But in order to deliver on these expectations, enterprises need to overcome a variety of organ...

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3 organizational structures to consider for experience-led transformation

Sponsored by: Usermind Published By: Research Desk Released: Jul 18, 2019

Customers have changed the way they research,interact with, and buy from companies. That’s why it’s critical to understand how to reach your customers at the optimal moment, with the right messagi...

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eliminate business service outages by moving to service-aware it operations

Sponsored by: Servicenow Published By: Research Desk Released: Jun 11, 2019

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...

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personality matters – 4 ways to improve business outcomes in the contact center

Sponsored by: Nice Published By: Research Desk Released: May 30, 2019

In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to ...

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