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Whitepapers
Customer Relationship Managament
Customer Relationship Managament Whitepapers
4 ways to empower agents to deliver great customer experiences
Sponsored by:
Dell
Published By: Research Desk
Released: Sep 23, 2019
Customer experience drives the success of your organization. Awesome systems for on-boarding customers and supporting them can certainly establish an initial relationship, but what happens when someth...
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eliminate business service outages by moving to service-aware it operations
Sponsored by:
Servicenow
Published By: Research Desk
Released: Jun 11, 2019
A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...
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path to personalization: the 9 keys to driving stronger relationships – one customer...
Sponsored by:
Sitecore
Published By: Research Desk
Released: May 31, 2019
Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first questions to answer when developing a personalization strategy. A...
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experience commerce: a guide to winning customer hearts and minds
Sponsored by:
Sitecore
Published By: Research Desk
Released: May 22, 2019
Discover the approach to winning lifelong, loyal customers Commerce has changed. Consumers now expect unique experiences tailored to them. To meet these expectations, you must know those you intera...
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experience commerce: a guide to winning the customer hearts and minds
Sponsored by:
Sitecore
Published By: Research Desk
Released: May 22, 2019
Discover the approach to winning lifelong, loyal customers Commerce has changed. Consumers now expect unique experiences tailored to them. To meet these expectations, you must know those you intera...
Read more
hearts and minds
Sponsored by:
Sitecore
Published By: Research Desk
Released: May 20, 2019
Ecommerce is no longer simply a battle for the shopping cart. It’s a drive to win the hearts and minds of customers – because when you win there, you create customers for life. And lifelong, loyal...
Read more
path to personalization
Sponsored by:
Sitecore
Published By: Research Desk
Released: May 20, 2019
Do you know when to approach your customers? What about—and maybe even more importantly—when not to? To help you find the right way, we created a guide: “Path to Personalization: The 9 keys ...
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path to personalization
Sponsored by:
Sitecore
Published By: Research Desk
Released: May 20, 2019
Decipher the path to personalization so you can get moving now Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first...
Read more
bundled services made mspeasy
Sponsored by:
Datto
Published By: Research Desk
Released: May 16, 2019
Bundling services gives MSPs an opportunity to demonstrate the value of their services in a straightforward way. An MSP might have tiers of services at different price points. Others might offer a sin...
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the total economic impact of cylanceprotect® and cylanceoptics™
Sponsored by:
Cylance
Published By: Research Desk
Released: May 13, 2019
BlackBerry Cylance commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cylance...
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