With the demands on contact centers are higher than ever, companies are acutely aware of the value of high-quality, efficient customer service — and the pitfalls of working with outdated systems.
In this session, you’ll receive practical strategies and recommendations to best support your customers with messaging and chat channels.
Learn the role that messaging channels, chatbots, and data analysis have played in Samsung Electronics Benelux’s digital transformation, and how they have supported their agents throughout the transition.
You’ll also hear from Facebook as they detail how Facebook Messenger is supporting brands on their vision for world-class digital customer engagement.
Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20 years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast Lithium, is part of Vista Equity Partners with nine offices globally.
