Delivering exceptional customer service can mean the difference between standing out or falling behind, but
retailers have to move quickly to avoid common traps that may derail their growth plans.
Our 2022 CX Trends report gathered industry findings relevant to Retail. These findings are guided by survey of
consumers, agents, customer service and business leaders from 21 countries around the world and global
benchmark data from 97,500 participating Zendesk customers.
In 2021, service teams met the disruption of the pandemic. As they look forward, their next challenge is to
transform into an engine for growth. Discover which are the main traps that derail growth.