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Solve for X: The CX.EX Journal

Solve for X: The CX.EX Journal

Published by: Research Desk Released: Nov 22, 2021

Welcome to the second issue of Solve for X. First, let me say thank you. I am so thrilled with the response to our first issue and the notes we’ve received on how the content, and our introduction of XCaaS (eXperience Communications as a Service), resonates with organizations today.

I don’t know about you, but I thought most of us would be back in the office by now. And that’s what I’d like to cover in this issue: the increased agility needed by companies, by people, and from technology, to survive and thrive in a world where change seems to be the only constant. Customer experiences and expectations are evolving rapidly. Employee experiences and expectations (especially around where, when, and how employees will work) are changing just as fast.

That’s why business communications has become a boardroom-level conversation, especially as it relates to customer experience (CX) and employee experience (EX). That’s also why 87% of IT leaders said in a recently commissioned survey that an integrated communications platform is the future of business communications.