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The 2021 CX Divide Telecommunications

The 2021 CX Divide Telecommunications

Pegasystems
Published by: Research Desk Released: Oct 14, 2021

Why customers matter more than ever 

While changing telecommunications (telco) providers can be an arduous process, it is set to become easier when the consumer data right (CDR) legislation is rolled out across the telco sector. The CDR will give consumers greater access to and control over their data, putting the power back into their hands; ultimately, it will increase competition and the ease at which customers can change providers.