Across all public sector organisations are the workers who perform the critical business of government on which we all rely. Their role cannot be understated. They often have a direct impact on the lives of many thousands of people.
Digitalisation has been underway for some time. With ongoing pressure to improve public services and cut costs, the pandemic has further
accelerated this trend. However, there was no way the world could have foreseen, two years ago, the large percentage of public sector workers that would shift to working from home, and the distributed workforce that would emerge.
